Exciting Online Banking Updates Coming Your Way
From Thursday, December 5th to Monday, December 9th, we will be upgrading our digital technology and online banking systems at First Independent Bank. This upgrade will include a new mobile banking app, online banking website, and much more to help make your banking experience with us the best it can be.
Please be aware that some services will be unavailable for a short time, including:
- Online Banking
- Bill Pay
- Mobile Banking
- Debit Card Balances
Additionally, there may be changes to statement dates and loan numbers during and after this conversion process.
For more information, download the letter from our president below or read our Frequently Asked Questions.
FAQs
When is Digital Banking unavailable?
Starting on December 5th at 5PM, the current online banking system will be in view-only mode and will be unavailable starting at 3PM on December 8th. The New Online Banking system will be up and running on December 9th at 8AM. You will use your existing username to log in but will be prompted to enter a temporary password. You will then be prompted to change your password after you access the new Digital Banking platform.
When is Bill Pay unavailable?
Bill Pay will be unavailable starting November 29th through the morning of December 9th. All payee information and scheduled payments will convert. Any payments scheduled while Bill Pay is unavailable will be processed on December 9th.
Will the Mobile Banking app still work?
Users will be required to uninstall the current app and reinstall the new Mobile Banking app, which will be available on December 9th in the Google Play Store and Apple App Store.
Can I still check the balance on my debit card?
New balances or transactions made after the end of day December 5th will not be live until December 9th. Select locations will also be offering instant issue debit cards after the conversion is complete.
Will statements remain on schedule?
All statements will remain on schedule except for those on the statement cycle on the 2nd Tuesday of the month. If the 2nd Tuesday of the month was your statement cycle, you will now receive it on the 3rd Tuesday of the month going forward. If your checking account has a First Reserve line of credit attached to it, your statement cycle will now be at the end of the month, and your automatic payment will pull on the 23rd of the following month.
Why is my loan number different?
All loan numbers will be changing to a new 10-digit account number after the conversion. Transactions presented to First Independent Bank with the old loan number will be updated to the new loan number.
Will Bank Cut-Off Times Remain the Same?
Exciting Announcement! Our 3:00 PM cut-off time is going away! Starting December 6, 2024, all transactions made in-person with a bank associate are processed on the business day they are received. This means that all transactions made in-person with a First Independent Bank Employee during open hours are processed on that business day. Transactions received on Saturdays or days the bank is closed will be processed the following business day. A business day is every day except Saturdays, Sundays, and federal holidays.
Have Questions?
Contact us at 507-823-4391 or contact our Online Banking Help Desk, available December 9th–13th, 8AM–4 PM, at 507-646-9655.